Terms of Service

You must be at least 18 years old to use our Service. By using StructureGram, you confirm that you meet this requirement.

To use StructureGram, you need to create an account. You are responsible for:

• Keeping your login details secure
• All activity that occurs under your account
• Notifying us immediately if you suspect unauthorised access

When using our Service, you agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Upload malicious code or content
• Interfere with other users’ access to the Service
• Copy, modify, or distribute our software without permission
• Use the Service in a way that could damage our reputation

You are responsible for the data you upload, import, sync, create, or otherwise make available through the Service.

You warrant that:

• You have all rights, permissions, consents, and authority needed to provide that data to StructureGram and to authorise us to process it for you
• Your use of the Service in connection with that data complies with privacy, confidentiality, professional, contractual, and other legal obligations that apply to you
• You will not upload, import, or share data you are not authorised to disclose to us

This includes data obtained from clients, counterparties, and third-party services such as Xero, Xero Practice Manager, ASIC, and similar providers.

The Service may allow you to connect to, import from, export to, or exchange data with third-party services. Your use of those services remains subject to the third party's own terms, policies, and operational requirements.

We are not responsible for the acts, omissions, availability, security, interoperability, API changes, or data quality of third-party services. You are responsible for reviewing imported or synced data before relying on it.

StructureGram is a software tool only. It does not provide legal, accounting, tax, financial, or other professional advice, and you remain responsible for your own professional judgment and review of any data, diagrams, outputs, or reports.

StructureGram offers both free and paid subscription plans. Details of features and pricing are available on our website and may change from time to time.

Pricing applies per tenancy (organisation). Each tenancy requires its own subscription. A tenancy represents a separate organisation with its own data, users, and workspace. If you need multiple organisations, each will require a separate subscription.

For paid subscriptions:

• Payments are processed securely through Stripe
• Subscriptions automatically renew unless cancelled
• You can cancel at any time through your account settings
• Refunds are handled in accordance with Australian Consumer Law

We may change our prices with at least 30 days' notice. Price changes will apply from your next billing cycle after the notice period.

You own all the data you enter into StructureGram. We do not claim any ownership rights over your content.

You can export your data at any time while your account is active. We recommend regular exports as a backup, particularly before requesting account deletion.

If you confirm account deletion, we permanently delete your core account data and user content in our application promptly and without a recovery window. Deleted content cannot be restored.

We may retain limited records after deletion where reasonably necessary for security, fraud prevention, audit logging, billing, support, dispute resolution, enforcing these Terms, compliance with law, or meeting integration security and compliance requirements. More detail is set out in our Privacy Policy.

If you create or join an organisation on StructureGram, you may be subject to additional terms set by that organisation's administrator.

Organisation administrators can:

• Add and remove team members
• Access data created within the organisation
• Manage subscription and billing for the organisation